At SERT, we take pride in being a leading provider of specialised training in the renewables, electric, gas, and metering industries. Our commitment to delivering top-tier, industry-relevant courses has fuelled us to become a trusted partner for many companies and organisations. Recently, we were honoured to be selected by TrustMark, the government-endorsed quality assurance scheme, to provide bespoke training for their auditors. This significant partnership is a strong endorsement of the quality and expertise we bring to the table.
TrustMark’s Commitment to Quality—And Why They Chose SERT
TrustMark plays a vital role in the UK Repair, Maintenance & Improvement (RMI) sector by ensuring that professionals such as solar installers, heat pump installers, gas engineers and electricians commit to and maintain the required standards of technical competence, trading practices and customer service. They work with their Scheme Providers audit and assess the work of tradespeople to ensure that consumers receive the best possible service. To achieve this, TrustMark relies on their well-trained auditors who understand the complexities of the industries they regulate.
When TrustMark needed a training partner to prepare their auditors for the growing demand in areas like gas awareness, air source heat pumps, and solar PV systems, they chose SERT. This decision reflects their confidence in our training programmes, designed to meet the highest standards of industry practice.
TrustMark’s trust in our quality is so strong that they send auditors from across the UK, even from Scotland to our training centre in Hampshire. This level of commitment shows just how much TrustMark values the depth and quality of the training we provide, recognising that it’s worth the journey to ensure their auditors are trained by the very best.
Bespoke Training Solutions: Tailored for TrustMark
One of the key reasons TrustMark selected us as their training provider is our ability to offer bespoke, tailored courses. TrustMark wanted refresher training for their auditors to be proficient in the latest technologies, especially in the renewable energy sector. Our courses on air source heat pumps and solar PV systems provided the essential knowledge their auditors required to assess these modern energy solutions effectively.
At SERT, we understand that every organisation has unique needs, and that’s why we take a flexible, customised approach to our training solutions. By working closely with TrustMark, we developed training that not only covered the core technical knowledge but also equipped their auditors with the tools to uphold safety and compliance standards in the field.
In addition to renewable technologies, we have also been delivering gas awareness training to TrustMark for over a year. This has helped onboard their new field-based hires as they scale their team. Through two or three dedicated sessions, we’ve ensured that TrustMark’s auditors are fully equipped to assess the work of gas engineers accurately. Given the safety-critical nature of gas installations, our comprehensive training has prepared their team to evaluate gas work with the highest confidence and precision levels.
Given the safety-critical nature of gas installations, our courses ensured TrustMark’s auditors left fully prepared to evaluate gas work with confidence and precision.
A Commitment to Quality and Industry Standards
At SERT, we are deeply committed to delivering training that meets, and often exceeds, industry standards. Our team of expert instructors and industry professionals ensure that every course is rooted in real-world applications. Whether it's training new entrants or offering upskilling opportunities for seasoned professionals, we strive to prepare individuals to succeed in a rapidly changing energy landscape.
Being chosen by TrustMark asa trusted training provider is a reflection of our dedication to quality. The fact that TrustMark is willing to send their auditors from across the country, including Scotland, to our Hampshire centre speaks volumes about our reputation and the calibre of our training. This partnership is a clear signal to the wider industry that our training is not only comprehensive but also trusted by one of the most respected quality assurance bodies in the UK.
Why SERT is the Right Choice for Large Organisations
Our work with TrustMark serves as an excellent example of how SERT can deliver customised training to meet the needs of large organisations. Whether you are looking to upskill your workforce, ensure compliance with new regulations, or expand into new technologies, SERT has the expertise and flexibility to support you.
If you’re seeking a training partner that offers not just off-the-shelf solutions but tailored, high-quality programmes designed around your specific business needs, SERT is your ideal choice. Our work with TrustMark shows that we are equipped to meet the highest standards, and we’re ready to help your organisation do the same.
Looking to the Future
We’re incredibly proud of the work we’ve done with TrustMark, and this highlights the core of what SERT stands for—quality, expertise, and adaptability. As the energy and utilities sectors continue to evolve, we are committed to staying ahead of the curve, providing the training that ensures safety, compliance, and excellence across the board.
For organisations looking to partner with a trusted and proven training provider, SERT offers the knowledge, experience, and capability to deliver results. Our partnership with TrustMark is just one example of how we can work with you to create bespoke training solutions that will empower your teams and strengthen your business.
TrustMark trusts SERT with training their auditors from across the UK—will you trust us to train your teams?
Let’s work together to achieve the highest standards in the industry.
Contact us today to learn more about how SERT can develop training solutions tailored to your organisation’s needs!
If you’re interested in showcasing your quality as a competent tradesperson, apply to join TrustMark https://www.trustmark.org.uk/business/information-guidance/join-trustmark/join-trustmark.