Job description
Role and Responsibilities: Service Delivery Manager – Smart Metering
Overview: The role of the Service Delivery Manager is to oversee the delivery of Smart Metering solutions to ensure customer satisfaction, efficient operations, and high-quality service. The job holder should possess strong leadership skills, a solid understanding of smart metering services, and a commitment to safety, quality and excellence.
Key Responsibilities:
1. Operational Oversight:
- Recruit, onboard and induct resources to serve the needs on the business.
- Manage daily operations of smart metering service delivery, ensuring all work is completed on time and to specification.
- Develop and implement processes, managing procedures to improve efficiency and quality of service.
2. Team Leadership:
- Lead, mentor, and motivate a team of plumbers and wet workers.
- Conduct regular TBT’s (Tool Box Talks)
- Conduct regular performance reviews and promote continuous improvement.
3. Customer Relationship Management:
- Build and maintain strong relationships with client, ensuring their needs are met and expectations exceeded.
- Address customer inquiries and complaints promptly and effectively.
4. Safety & Quality Assurance:
- Undertake Health & Safety Checks across team in line with company requirements.
- Conduct monthly WIP and PC audits to ensure compliance with company, industry standards, safety regulations and quality of service.
- Provide management intervention where standards are not being met and deliver improvements
5. Financial Management:
- Manage and approve engineers weekly time sheets ensuring appropriate controls are in place.
- Monitor costs and resources, ensuring efficient use of company assets.
6. Reporting and Analysis:
- Prepare and present regular reports on service delivery performance, customer satisfaction, and operational efficiency to senior management.
- Analyse data to identify trends and areas for improvement.
7. Business Development:
- Collaborate with the commercial team to promote smart metering services and develop new business opportunities.
o Stay updated on industry trends and competitor activities.
